Effective Date: January 12, 2026

Last Updated: January 12, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services (the “Website”) provided by DeJohn Funeral Homes (“we,” “us,” or “our”). These Terms apply only to users located in the United States.

By accessing or using the Website or services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use our Website or services.

1. ACCEPTANCE OF TERMS

By using the Website or services, you accept and agree to be bound by these Terms and all applicable policies referenced herein, including our Privacy Policy.

2. USER ELIGIBILITY

To use the Website or services, You as a User must be at least 18 years old and have the legal capacity to enter into a binding contract. If you are under 18, parental or guardian consent is required.

3. SERVICES PROVIDED

We provide funeral services. You agree to use the Website and services only for lawful purposes and in compliance with these Terms and applicable laws.

4. ACCOUNT REGISTRATION

Certain features may require account registration. You agree to provide accurate and complete information and maintain the confidentiality of your account credentials. You are responsible for all activity under your account.

5. USER OBLIGATIONS AND RESTRICTIONS

You agree not to:

- Use the Website for unlawful purposes

- Harm, disrupt, or interfere with the Website or services

- Violate applicable laws or third-party rights

- Use automated systems without prior permission

- Attempt unauthorized access to systems or data

6. PAYMENT AND BILLING

If you purchase paid services or any of our products, you agree to provide accurate billing information. Payments will be processed according to pricing and terms displayed at checkout. You authorize us or our payment processor to charge your payment method.

7. CONTENT OWNERSHIP

All Website content is owned by DeJohn Funeral Homes or its licensors and protected by U.S. intellectual property laws. Unauthorized copying, modification, or distribution is prohibited.

8. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services. We are not responsible for third-party content, privacy practices, or activities.

9. PRIVACY POLICY

Your use of the Website and services is governed by our Privacy Policy.

10. TERMINATION

We may suspend or terminate your access to the Website or services at any time if we believe you violated these Terms or engaged in harmful or unlawful conduct. Upon termination, you must stop using the Website and services.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, DeJohn Funeral Homes will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or services.

12. INDEMNIFICATION

You agree to indemnify and hold harmless DeJohn Funeral Homes, its employees, affiliates, and partners from claims, damages, liabilities, and expenses arising from your use of the Website or violation of these Terms.

13. GOVERNING LAW

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any legal action shall be brought exclusively in the courts located in Willoughby Hills, Ohio.

14. SMS MESSAGING TERMS

By providing your mobile phone number and opting in, you consent to receive SMS or text messages from DeJohn Funeral Homes. These messages may include, but are not limited to, appointment reminders, service related updates, preneed planning information, educational messages, limited promotional communications, and requests for customer feedback related to funeral services.

Message frequency may vary depending on your interactions with DeJohn Funeral Homes.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you re enroll. For help, you may reply HELP or contact us directly.

Message and data rates may apply depending on your mobile carrier and plan.

Wireless carriers are not liable for delayed or undelivered messages.

Your consent to receive SMS messages is not a condition of purchase or use of our services.